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07/12/0019 - 07/12/0019
Year Up
Each of Year Up’s IT students will sit with a volunteer and go through three help desk customer service scenarios, each one more challenging than the last. We are looking for volunteers who are willing to role play the part of tough customers and provide feedback to our students about their responses. No prior IT knowledge is necessary. These real-life simulations are a great learning opportunity for our students.

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